Privacy Policy

Commitment to Privacy

10x Building Supplies (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with our website, showroom, and services.

Information We Collect

We may collect the following types of information:

Personal Identification: name, email, phone number, address.
Transactional Information: purchase history, payment details (processed securely, we do not store credit card information).
Business Information: company details for trade accounts.
Website Usage Data: IP address, browser type, device information, and cookies to improve user experience.
Project/Order Details: specifications, quotations, and product requirements.

How We Collect Information

We collect information when you:

Make a purchase or request a quotation.
Open a trade account with us.
Visit our website and use online enquiry forms.
Subscribe to our newsletters or marketing campaigns.
Communicate with us via phone, email, or in person.

Use of Information

Your information may be used for:

Processing and fulfilling orders.
Responding to enquiries and providing customer support.
Issuing invoices, receipts, and managing accounts.
Marketing and promotional communications (opt-out available).
Improving our website, showroom experience, and services.
Compliance with legal and regulatory obligations.

Disclosure of Information

We may disclose personal information to:

Delivery providers, suppliers, or contractors involved in fulfilling your orders.
Payment processors and financial institutions.
Professional advisors (accountants, lawyers).
Government agencies or regulators when legally required.

We do not sell or rent personal information to third parties.

Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure. This includes secure electronic systems, restricted staff access, and secure disposal of records.

Cookies & Website Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to improve website performance, track visitor activity, and personalize content. You may disable cookies in your browser settings, but this may limit website functionality.

Marketing & Communication

By providing your details, you consent to receiving promotional communications from us. You may opt out anytime by clicking “unsubscribe” or contacting us directly.

Access & Correction

You may request access to, or correction of, your personal information held by us by contacting our Privacy Officer. We will respond within a reasonable timeframe in accordance with the APPs.

Contact Us

For any privacy concerns or requests, please contact:

Privacy Officer – 10x Building Supplies
Email: 10xprojectsmelbourne@gmail.com
Address: 44/41-49 Norcal Road, Nunawading VIC 3131

Updates to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. The updated version will be posted on our website.